Returns & Warranty

Bollé sunglass and goggle lenses are not unbreakable and are not designed to withstand severe impact. They are designed to provide protection against solar radiation, wind and snow only.

• Sunglasses Warranty

• Goggles and Helmet Warranty

• Order Parts

• Care & Cleaning

WARRANTY COVERAGE outside the United StatesContact your local dealer for warranty information. You may have other rights, which vary from country to country.

SUNGLASSES WARRANTY

BOLLE SUNGLASSES LIMITED WARRANTY for U.S. residents only

Bollé Eyewear warrants to the consumer that for 2 years from the date of purchase, it will replace or repair, at its option, any sunglasses that are defective in materials or workmanship. Purchase must be made in the United States from an authorized dealer and still have your proof of purchase. Only authentic Bollé products will be warranted.

This warranty does not apply to sunglasses that have been lost, altered, broken, or damaged by misuse or failure to follow instructions provided with the product. We do not warrant against normal wear, including lens scratching or accidental frame breakage.

What to include:

Your name, address, phone, email and description of the problem. Your sunglasses and copy of your proof of purchase. Leave accessories such as case, cloth, prescription lenses at home.

Shipping Instructions:
Bollé, Attn: Repairs, 9200 Cody, Overland Park, KS 66214 You are responsible for shipping to and from Bollé. Obtain a tracking number from the shipper.Turnaround time is 3-4 weeks

Accidental breakage and/or normal use and you do have an original proof of purchase.

The Bollé 4Ever Lifetime Warranty guarantees your sunglasses against product damage caused by accident or normal use for as long as you own the product.

Bollé will repair or replace your sunglasses with your original proof of purchase and a $30 processing fee.

If your sunglasses color/style is no longer available, we will replace with sunglasses of comparable style and value.

Only authentic Bollé products will be warranted under this program. This warranty gives you specific legal rights, and you may have other rights that vary from State-to-State. If your Bollé frames have prescription lenses, see your eye care professional for warranty information. Prescription lenses are not covered under this warranty. Do not return your sunglasses to the place of purchase. Stores are not authorized to provide service under this warranty.

What to include:

Complete the claim form

http://lib.store.yahoo.net/lib/yhst-27703596655655/bolle-sunglasses-warranty.pdf

Your sunglasses and original proof of purchase (keep a copy for your records).

Leave accessories such as case, cloth, prescription lenses at home.

Check or money order payable to Bolle for $30.

Shipping Instructions:

Bollé 4Ever™ Warranty Program, 9200 Cody, Overland Park, KS 66214

You are responsible for shipping costs to Bollé. Obtain a tracking number from the shipper. Turnaround time is 3-4 weeks.

**Once you receive a new pair under the Bolle 4Ever program, the warranty for the new pair is for 2 years against defects in materials and workmanship.**

ACCIDENTAL BREAKAGE AND/OR NORMAL USE for U.S. residents only

Once received at our repair center, the technician will evaluate and mail an estimate letter of the repair cost. You can pay with credit card by calling Bollé Consumer Service at 800-423-3537 or Dealer Service at 800-221-9035 during the hours of Monday through Friday 8 a.m. to 5 p.m. CST. If a reply is not received within 20 calendar days, the original product is returned to you with no work done.

What to include:

Your name, address, phone, email and description of the problem.

Your sunglasses only.

Shipping Instructions:

Bolle, Attn: Repairs, 9200 Cody, Overland Park, KS   66214

You are responsible for shipping costs to and from Bollé. Obtain a tracking number from the shipper. Turnaround time is 3-4 weeks.

GOGGLES AND HELMETS WARRANTY

BOLLE GOGGLES AND HELMET LIMITED WARRANTY for U.S. residents only

Bollé Eyewear warrants to the consumer that for 1 year from the date of purchase, it will replace or repair, at its option, any goggles or helmet that is defective in materials or workmanship. Purchase must be made in the United States from an authorized dealer and still have your proof of purchase.

Only authentic products will be warranted.

This warranty does not apply to goggles or helmets that have been lost, altered, broken, or damaged by misuse or failure to follow instructions provided with the product. We do not warrant against normal wear, including goggles lens scratching or accidental frame breakage.

What to include:

Your name, address, phone, email and description of the problem.

Your goggles or helmet only

Copy of your proof of purchase

Shipping Instructions:

Bollé, Attn: Repairs, 9200 Cody, Overland Park, KS  66214

You are responsible for shipping costs to and from Bollé. Obtain a tracking number from the shipper. Turnaround time is 3-4 weeks

Order Parts

To order temple tips or nose pads for your sunglasses, contact Bollé Consumer Service at 800-423-3537 or Dealer Service at 800-221-9035 during the hours of Monday through Friday 8 a.m. to 5 p.m. CST. Have your sunglasses and credit card when you call.

Care and Cleaning

SUNGLASSES CARE & CLEANING
When you are not wearing your Bolle’ sunglasses, store them in their corresponding pouch or case, not face down on any surface or loose in your pocket or purse where objects may damage lenses. Even though our lenses are treated with premium quality hard coatings to help limit scratching, they are not scratch proof. Here are tips to preserve the lens:

  • To clean lenses, blow loose particles off the lenses, then clean with a Bollé optical lens cloth or soft cotton cloth. Mild liquid soap and warm water can be used on the cloth.
  • Do not use paper products to clean lenses.
  • Do not use a chemical cleaner or cleaning agent containing ammonia.
  • Do not leave sunglasses where conditions are intensely hot or cold. (such as the dashboard of your car)
  • Avoid highly abrasive salt water.


GOGGLES CARE & CLEANING

When you are not wearing your Bolle’ goggles, store them in their protective pouch, not face down on any hard surface. If interior surface of the lens becomes wet or covered with snow, Do Not wipe dry. This will damage the anti-fog coating and reduce its effectiveness over time.

  • To clear the lenses, simply shake the snow or moisture from the goggle and let air dry which allows the lens to recover without damaging the anti-fog coating.
  • To clean the lenses, always rinse first under warm water. Dry the outside surface with a soft cloth or use the Bollé protective pouch included with the goggle (on most models). Let the interior surface of the lens air dry.
  • Do not leave your goggles where conditions are intensely hot.