You have a period of 14 days following the reception of your order to inform us of your wish to return part or all of your order.
You must then return the items to us within 14 days of registering your cancellation in your customer account.
How to return a product?
- Please login to your account then under the "My Orders" tab, confirm the products you wish to return. If you ordered as a Guest, please go to the Log In page and complete the "Check Order" form.
- Select the items you want to return, the quantity as well as the reason for your return.
- You will then receive under 2 working days the Return form by email, that you will have to print.
- Prepare your package for the return:
- Returned items must be in new, unused condition and in their original packaging. Please note that no other product should be placed in the carton for this return order.
- Close your package
- Print the Return form and the UPS return label
- Stick the Return form and the UPS return label on the parcel
In case of exercising the right of withdrawal, the return costs are at your expense: a fixed amount of 5€ will be automatically deducted from the refund for the return and transport costs of the Product.