RETURNS

 

You have a period of 14 days following the reception of your order to inform us of your wish to return part or all of your order. You must then return the items to us within 14 days following your cancellation.

 

How to return a product?

 

  1. Please log onto your account then under the "My Orders" tab, confirm the products you wish to retrun.
  2. Select the items you wish to return, the quantity as well as  the reason for your return.
  3. You will then receive under two working days a return form by email, that you will have to print.
  4. Send the product(s) with this return form with the following elements:
  • The return form you will have previously printed
  • The return document that was placed in the orginal package 
  • The product(s) in perfect condition in their original packaging.