Frequently Asked Questions

No, we do not offer orders requiring prescription lenses directly online. However, our website features prescription-compatible sunglasses. To purchase them, we recommend contacting one of our professional retailers (opticians), who will be happy to advise you. Find your nearest retailer via this link https://www.bolle.com/stores.

Protective eyewear is governed by specific standards, and the Bollé Sport Protective range meets them all. For more details, please see the “Protection Technology” section via this link https://www.bolle.com/sport-protective.html.

The Phantom lens combines 3 advanced technologies that revolutionise the way you perceive your environment: superior optical clarity, a lens that adapts to light and a high-contrast filter allow you to reveal the invisible. For more details, please see the “Phantom Lens Technology” section via this link https://www.bolle.com/phantom.html.

Volt High Contrast Enhanced Colour technology revolutionises colour perception, delivering an unrivalled visual experience. To find out more, visit the dedicated pages according to your interests:

• Volt technology for sunglasses
• Volt technology for ski goggles

You can access all our certificates of conformity on our dedicated page. Visit our compliance page to find the certifications matching your Bollé product: https://www.bolle.com/compliance.html

Every product page includes a detailed size guide. You will find everything you need to check that the glasses suit your face shape. Feel free to consult this guide before placing your order to make sure you are completely happy with your choice.

You do not have to create an account to place an order: you can choose to check out as a guest. However, we recommend creating a customer account so you can track your orders more easily and order faster.

You can update your personal information by logging in to your account with your email address and password. Once logged in, you can edit your personal details (delivery address, password, email address…).

Go to the “My Account” tab, click on “Forgot password” and enter your email address in the field provided. A few minutes later, you will receive an email with a link to reset your password. If you cannot see it in your inbox, remember to check your spam folder!

You can delete your account by contacting us via this form: https://www.bolle.com/contactus or by calling the following number: 00 800 1509 1509

Items in your basket are saved for 7 days, but they are not reserved. After this period, they will be automatically removed from your basket.

To use your discount code, first add your items to your basket. You will then see “Do you have a discount code?” below your basket summary. Enter your promo code in the field provided and click on “Apply”. The discount will then be shown for each item as well as in the order summary.

Unfortunately, we cannot apply a promo code once your order has been confirmed.

Only one promo code can be used per order.

As soon as your order has been shipped, you will receive an email from our carrier UPS with your tracking number. To follow your order’s progress, simply click on the tracking link, which takes you to the UPS website where you can follow each stage of the delivery.

An order cannot be modified or cancelled once it has been confirmed. You can return your parcel by logging in to your account and get a refund if you return it within 30 days. To find out more, see the “Delivery & Returns” section of our FAQ.

If you have ordered a product that turns out to be unavailable, your order will be cancelled. Of course, if your order contains several items, the available items will be shipped. You will not be charged for the out-of-stock product, as we only charge for items that are shipped.

If the product you received does not match your order or is damaged, please contact our Customer Service via the “Contact us” form, stating your order number and attaching a photo of the product received. Our Customer Service team will get back to you as soon as possible.

Payment is made in full at the time of order via secure payment, using the following methods:

• By bank card: Visa, MasterCard and debit cards are accepted (American Express cards are not accepted on the website)
• By PayPal

You will be charged when your order is shipped. At that point, you will receive an email with a link to download the invoice for your order.

Delivery times are counted from the moment your order leaves our warehouse.

Free standard delivery on orders over €150

Yes, parcels are sent to the delivery address you provided when confirming your order. You can save several addresses in your account and use different delivery and billing addresses.

We deliver to the following areas:

• Metropolitan France
• United Kingdom (excluding Northern Ireland)
• Republic of Ireland
• Spain (excluding Andorra, the Canary Islands, Ceuta and Melilla)
• Italy (excluding San Marino, the Vatican and the islands)
• Germany (excluding Heligoland and Büsingen)
• Austria
• Portugal
• Belgium
• Luxembourg
• Netherlands

You will receive a text message from UPS to notify you of the delivery. If you are not at home that day, UPS will make a second delivery attempt the following day. If you are not at home the next day either, the driver will leave the parcel at a UPS depot and notify you by text message.

These return conditions apply only to purchases made on bolle.com. For purchases made on marketplaces such as Decathlon or Amazon, please refer to the return policies of those platforms.

You have 30 days from receipt of your order to inform us that you wish to return all or part of it. You must then return the items to us within 14 days of notifying us.

Start your return

I have a Bollé account

1. Log in to your account and go to “My Orders”
2. Select the products to return and state the reason
3. Receive your return form by email (within 48 hours)
4. Prepare your parcel with the form, the return label and the products in perfect condition

I do not have a Bollé account

1. Go to the login page and fill in the “Check Order” form
2. Select the products to return and state the reason
3. Receive your return form by email (within 48 hours)
4. Prepare your parcel with the form, the return label and the products in perfect condition

Drop off your parcel

Drop off your parcel at the UPS Access Point of your choice. Find your nearest drop-off point

If you have lost or misplaced the prepaid return label, we recommend contacting our Customer Service via the contact form. Our team will email you the label again so that you can make your return without delay. You can access the contact form here: https://www.bolle.com/contactus

Once we have received your returned item(s), we will refund them using the payment method used for the order. Under no circumstances will we issue a credit note. If you return only some of the products ordered rather than all of them, delivery costs will not be refunded; only the returned products will be refunded.

Return costs when exercising your right of withdrawal:

This flat fee is automatically deducted from your refund to cover the return and shipping costs of the product.

Bollé guarantees its products against manufacturing defects for 2 years from the date of invoice. Scratches or breakage caused by misuse or rough handling are not covered by the warranty.

We only guarantee products ordered on our website. If you need warranty or after-sales service for a product you did not buy on our website, please contact a Bollé retailer with your product and your proof of purchase (for the warranty). You will find your nearest Bollé retailer via this link: https://www.bolle.com/stores.

Yes, we sell replacement lenses, but they are not available for all of our models. You can find the compatible references and order our Winter replacement lenses and our sunglasses replacement lenses directly.

Discover our replacement lenses:

• Replacement lenses for ski/snowboard goggles
• Replacement lenses for sunglasses