Frequently asked questions
Before rushing to contact our customer service, have a look at our list of FAQ.
You might find something interesting !
No, we do not offer glasses with prescription lenses directly online. You will find on our site compatible sunglasses with optical prescriptions. To buy them, we advise you to contact one of our professional resellers (opticians) who will be able to advise you perfectly. Find the dealer closest to you via this link https://www.bolle.com/stores.
Phantom glass is a combination of 3 advanced technologies that revolutionize the way you perceive the environment: Superior optical clarity, glass that adapts to light and a high-contrast filter, will allow you to reveal the invisible. For more details, please consult the "Phantom glass technology" section via this link https://www.bolle.com/pdp-content-section-phantom-summer.html.
You do not have to create an account to be able to place an order. You can choose to checkout as a guest. However, we suggest creating a customer account to better track your orders and be able to place your orders more quickly.
You can change your personal information by logging into your account with your email and password. When you are connected you can modify your personal information (delivery address, password, email address, etc.).
Click on the icon of "Sign in" and click on "Forgot password" and enter your email address in the dedicated field. You will receive a few minutes later an email on your mailbox with a link to reset your password. If you do not see anything in your Inbox, remember to check your spam.
The items in your cart are saved for 7 days but are not reserved. After this period, they will be automatically removed from your basket.
To use your discount code, you must first add your items to your shopping cart. Then you will see the words "Do you have a discount code?" below the summary of your basket. Enter your promotional code in the dedicated field then click on "Apply". You will then see the discount indicated for each item in the order summary.
Unfortunately, we cannot apply a promotional code after the validation of your order.
You can only add one promotional code per order.
As soon as your order is shipped you will receive an email with your tracking number. To follow the progress of your order simply click on the tracking link which will direct you to the carrier website where you can follow the different stages of delivery.
You cannot modify or cancel an order already validated. You can return your package for free by logging into your personal space and getting a refund if you make the return within 14 days. To find out more go to the "Delivery and Return" section of our FAQ.
If you have ordered a product and it is no longer available, your order will be canceled, and we will issue a refund. You will be notified by email of the cancellation and refund. It will be visible in your bank account within 48 working hours from the moment we proceeded with the refund.
If the product you have received does not correspond to your order or if it is in poor condition you must contact our Consumer Service via the "Contact us" form, indicating your order number and a photo of the product received. Our Consumer Service will answer as soon as possible.
All our payment methods are secure, and payment must be made in cash. We accept:
- Credit card, network cards are accepted: Visa, MasterCard, debit card (American Express network cards are not accepted on the website)
You will be charged when your order will be shipped. During shipment, an email is sent with a link to download the invoice linked to the order.
Delivery and returns policy :
The standard delivery is 5-7 business days, No Express deliveries. Delivery times are counted as soon as the order leaves our warehouse.
Yes, the packages are sent to the delivery address you provided when confirming your order. You have the option of registering multiple addresses in your account and differentiating between delivery and billing addresses.
We deliver in the following areas:
- United States
UPS will drop it off, no signature required.
First, you have a period of 30 days following the reception of your order to inform us of your wish to return part or all your order. You must then return the items to us within that 30 day period. Customers are responsible for returns as we do not provide a shipping label. Refunds are applied 7-10 business days after the shipment is returned.
Once we have received your return item, we will refund the returned items via the payment method used when ordering. If you return only some of the products ordered and not all of them, the delivery costs will not be refunded, only the returned product will then be refunded to you.
Warranty and after-sales service
Bollé guarantees its products against manufacturing defects for the lifetime of the product. Scratches or breakage due to abuse / aggressive use are not covered by warranty.
We will honor Serengeti purchases from an Authorized Dealer however customers are encouraged to return to the original Retailer for after sales services. If a Dealer is unable to provide support, contact us directly.
We do not offer the online sales service for spare parts and replacement screens / lenses. However, we invite you to contact a Bollé reseller who will be able to take your request into consideration. You will find the closest Bollé retailer to you using this link: https://www.bolle.com/stores